How does the shipping and delivery of your contact lenses work?
If you would like to know more about the delivery and shipping costs of your contact lenses from buycontactsonline, we've answered all the important questions below.
How does buycontactsonline’s shipping and delivery work?
All customer contact lense orders are sent in Australia Post Express Post satchels, so you will receive your order as quickly as possible. If your contact lenses are in stock, then your order will arrive the next business day (as long as your current address is in the Express Post delivery network).
Once your order is dispatched, we will email your Australia Post tracking number so you can monitor the progress of your order. Easy!
How much will my postage and packaging cost?
If you order 4 or more boxes of contact lenses your delivery is FREE. For orders of 3 boxes or less, your shipping cost will be $12.99.
Can I get my contact lenses delivered weekend?
Express Post also has a Saturday service for orders placed on a Friday. However there are restrictions on these deliveries:
“This service is only available if you post your item on a Friday to an address within the same state in our Express Post Saturday Delivery network and meet the Express Post Saturday Delivery service conditions.”
You can find out more about these service conditions here.
Remember our store location is Windsor, Victoria, 3181, so interstate orders on a Friday will arrive on the Monday.
Can I specify a specific date for delivery of my contact lenses?
Unfortunately if you are away from home we can’t control the delivery of your contact lenses through Australia Post’s Express Post service. However, you are more than welcome to call our store directly and we can happily hold the parcel until you are home. You can call us on 03 9510 2045 Mon - Fri 9.30am - 5pm and Saturday 9.30am – 1pm.
Do you offer same day delivery for contact lenses?
Currently we are unable to do same day deliveries with our Australia Post service. Of course, if you happen to live in Melbourne you can visit our store on Chapel St, Windsor and pick-up your contact lenses in person. Always double-check with your supplier what they mean by ‘same day’, as it could relate to having your prescription filled out but physically picking it up in-store.
How long will my order take if it isn’t currently in stock?
We endeavour to fill every order we receive as quickly as possible. However, if your contact lenses aren’t in stock it usually takes two business days for us to receive it from the manufacturer and then post it onto you. If you urgently require contact lenses please contact us to find out the expected delivery time of your order or chat about an alternative to speed things up for you.
buycontactsonline’s service guarantee to customers
On top of our speedy and reliable delivery service, we aim to sell low price contact lenses with outstanding service. In fact, you will find that most of our contact lenses are the cheapest in Australia.
buycontactsonline stocks all the biggest and best brands in the most popular prescriptions. It only takes a few minutes to create your account with buycontactsonline and begin ordering your favourite contact lenses.
We also have a highly-experienced in-store optometrist who can help with all your eye care needs, including eye testing and prescription glasses.