Postage in Australia
To provide quick and reliable shipping, we work with all of our suppliers to send orders directly to you from their warehouses using StarTrack.
StarTrack provides Australia’s largest delivery network and is a courier service. If you’re not home when the courier calls, parcels are left at your local Post Office.
The cut off time for same day shipping is 10am Monday to Friday.
Occasionally when it is faster to send orders from Melbourne we will send orders by Express Post and will notify you of this with an Australia Post tracking number.
When ordering 4 or more boxes shipping is free of charge.
When ordering less than 4 boxes the shipping cost is $12.99.
Save on shipping cost and time by collecting your order from our store at 12a Chapel Street, Windsor, Victoria 3181. Select Pick up In Store when confirming your order and you won't be charged shipping.
If you require contact lenses urgently please contact us to find out the expected delivery time of your order or an alternative solution to speed things up for you.
Exchanges and Refunds
Our refund and exchange policy lasts 30 days from making your order. Contact lenses must be returned unopened and unmarked in perfect condition to qualify for a full refund or exchange.
When returning lenses it is important to pack them carefully as we cannot give a credit on boxes which are damaged in transit.
Please email us at firstname.lastname@example.org or call us on 03 9510 2045 to organise a return refund or exchange. For exchanges please provide full details of the replacement product name, number of lenses and all relevant parameters.
Exchanges and refunds will only be made once we receive the original order in perfect condition.
Please send these to: www.buycontactsonline.com.au, 12a Chapel Street, Windsor, Victoria 3181
Faulty Contact Lenses
Faulty contact lenses are covered by a manufacturer's warranty. If you think your lenses are faulty please call us on 03 9510 2045.
Occasionally a product may be temporarily out of stock in Australia. If this happens we will notify you immediately with the expected delay and can also discuss other options to meet your needs.